Injury Claims Advice Bureau Privacy Policy
Introduction
We are Injury claims advice bureau ltd (company number 04219773) and our registered address is 30 Locket road, Harrow, Middlesex, HA3 7LZ. We are registered as a data controller with the Information Commissioner’s Office with registration number ICO:00045583853 for the purpose of the Data Protection Act 1998.
Our Data Protection Officer can be contacted at info@injuryclaimsabl.co.uk.
We respect your privacy and we want to explain to you how we handle your information. We want you to be satisfied your data is handled securely.
How we collect data from you?
We may gather personal data about you when you use our website contact us form or when you contact us by telephone. We may store the data you provide to us.
What data will we collect about you?
We may collect personal data about you during the process of your accident claim. Some of this information may include the following.
• Your contact details. (telephone number and email address)
• Your address
• Your date of birth.
• Your ID
• Your National insurance number
• Your occupation
• Where you work
• Your injury details
• Financial information
Obtaining your data from a third Party
Most of the time we will have received your data directly from you. However we may also receive personal data about you from others, such as when Family members also sometimes provide information about each other. On some occasions where we cannot get consent from the injured client (e.g. a child, a client who is not an English speaker, or where the injured client has given consent for another person to provide their details. In these cases we may have to take details from a third party e.g. the parent of a child, a friend or family members. We will always ask the third party providing the Personal Information whether the injured party has given consent to use their information. Data about the third party and the injured party will be collected by us.
How we use your data?
• To identify if you have a right to make a claim
• Internal regulatory record keeping.
• We obtain your ID to confirm the identity of the claimant and to prevent fraud.
• We may obtain proof of your address for example a utility bill as we need evidence that a potential claimant is living at the address
• We may gather your information to provide translation, help and services to our specialist solicitors
• We may contact you to notify you of changes to our privacy policy.
Who can access your data?
Both us and our specialist panel of solicitors. After you have provided consent we will liaise with our chosen solicitors so that they can process your claim. As your claim progresses our solicitors will contact us to continue to update us on any Issues or information regarding your claim e.g disputes over liability for the accident or how much compensation you will receive.
How we store your data?
We store your information in the united kingdom. We will store your information securely on our computer Network which is password protected, configured with Antivirus and encryption. By submitting your personal data, you agree to this storing or processing. Our website uses HTTPS
To secure and protect the transmission of your data over our website. However we cannot always guarantee that the data has been transferred securely and the data you provide is done so at your own risk.
How long do we store your data?
Where you have given us your consent we may need to store your data for a specific period of time
So we can obtain information from your solicitor to update you on your claim. Also so that we can handle any complaints that may arise. If we have successfully recommended you to one of our panel of solicitors we may keep your data for a period of 5 years, after this period your data will be deleted. If you have only contacted us but were not recommended to our solicitor then we will keep your data for a period of 12 months, after this period it will be deleted.
The Right to access
You have the right to view what data we hold on you. Please contact our data protection officer at info@injuryclaimsabl.co.uk
Right To Correct
You have the right to have your data corrected if we have inaccurate or incomplete information
Right To Erase
You may have the right to request that we delete the information that we hold about you. This may not be applicable in all cases such as when we need to comply with a legal obligation.
Right to restrict our use of your information:
You have the right to stop us from using your personal data.
Right To Data Portability
You have the right to request that we move, copy or transfer your data.
Right To Object
You have the right to object to our use of your data. You have the right to stop us from contacting you about your claim or using your data to help us with marketing.
Exercising Your Rights
You can exercise your rights at any time by contacting us at Injury claims advice bureau ltd, 30 Locket road, Harrow, HA3 7LZ. If you do not agree with this privacy policy then you should not enter any of your personal information on our website.
Changes To The Policy
This policy may change at any time. You should check our website for any updates to our privacy policy to confirm whether you agree with it or not.
